Patient Services Representative - FULL-TIME

Mesa View Regional Hospital • Mesquite, NV

401d

About The Position

The Patient Services Representative plays a crucial role in ensuring a positive experience for patients and visitors at Mesa View Regional Hospital. This position involves greeting and assisting patients, managing appointment schedules, and handling insurance information while adhering to HIPAA regulations. The representative must maintain a courteous and helpful demeanor, even in a potentially stressful environment.

Requirements

• High school diploma or GED required.
• At least six months of previous customer service experience.

Responsibilities

• Greets and instructs patients and visitors in a prompt and courteous manner.
• Checks in patients and verifies necessary information in the medical record.
• Maintains appointment schedules and follows office scheduling policies.
• Answers telephones and directs calls to the appropriate department or person.
• Transmits patient information and records as necessary for patient care according to HIPAA policies.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED