Patient Services Representative, Full-Time Days

University of Chicago Medical Center • Chicago, IL

267d • $21 - $32

About The Position

Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Service Representative in the Sleep Lab Department. The Patient Services Representative (PSR) is the primary employee responsible for coordinating post-appointment activities including collection, review and update of all practice specific forms, printing of the After Visit Summary (AVS), communication of payment policies regarding current services and prior balances, collection of payments, assistance with scheduling follow up appointments and procedures using appropriate medical terminology, and notification of Valet Services if applicable to expedite automobile retrieval. The Patient Services Representative is also responsible for coordinating appropriate insurance clearances for the patient if not otherwise completed.

Requirements

• High School Diploma required.
• Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols.
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues.
• Ability to balance multiple priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Basic office skills including 35 wpm typing and 4500 key strokes an hour.
• Ability to accurately and efficiently enter alpha numeric data on screen.
• Knowledge of basic medical terminology.
• Ability to use personal computers and select software applications including Epic.
• Successful completion of competencies related to the Cadence Scheduling system.
• Successful completion of competencies related to the Point of Service Collection policy.

Nice To Haves

• Associate or Bachelor's Degree

Responsibilities

• Greets each patient and visitor, introduce yourself and ask if everything was taken care of today.
• Verifies the patient identity per protocol and collects the practice specific forms.
• Coordinates the ABNs and the AVS and reviews for instructions regarding follow-up appointments and/or testing for the patient.
• Ensures patient has understood and signed the ABN form.
• Provides the patient with the AVS form and explains that it provides a summary of their visit, medications and follow-up activities.
• Reviews forms with the patients and ensures that all necessary demographic, insurance and referral information has been collected and updated in the computer system.
• Reviews the practice specific forms for completion and scans under the appropriate document type.
• Clearly and accurately communicates payment policies regarding amounts due for current service and for prior balances owed based on financial class or insurance requirements.
• Collects and documents payments, including accurately and efficiently counting cash and making change as appropriate or accepting and processing credit card payments.
• Prepares and issues receipts and follows the Point of Service Collections policy for depositing payments.
• Accurately records check-out time in Epic.
• Assists the patient with appropriate directions and/or other general information requests.
• Understands and utilizes basic medical terminology.
• Schedules follow-up appointments.
• Arranges for interpreter services if the need is apparent.
• Documents appointment times and dates on the AVS.
• Contacts Valet Services to alert staff of the need to retrieve the patient's automobile.
• Closes the visit by offering additional assistance and thanking the patient.
• Performs basic office and other duties as assigned including but not limited to typing and data entry.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• Continuing education opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED