PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk, Rotating) - Temple Physicians Inc., @ Lafayette

Temple University Health System • Philadelphia, PA

421d

About The Position

The Patient Services Representative at Temple Physicians Inc. is responsible for managing the preregistration, re-registration, and re-verification processes for patients. This role involves effective communication with patients, caregivers, and insurance companies to ensure accurate demographic and insurance information is collected. The representative will perform front desk duties, handle scheduling functions, and provide a welcoming environment for patients and their families. The position requires multitasking in a fast-paced healthcare setting while maintaining a calm demeanor and delivering excellent customer service.

Requirements

• High School Diploma or Equivalent (Required)
• 2 Years experience in a secretarial or clerical/general office position (Required)
• 1 Year experience in a healthcare setting (Required)

Responsibilities

• Complete preregistration, re-registration, and re-verification processes following department procedures.
• Verify and document insurance coverage for scheduled services using electronic and manual sources.
• Communicate daily with patients, caregivers, schedulers, and insurance companies via telephone.
• Perform front desk functions and handle scheduling tasks.
• Answer phones and greet patients and family members warmly.
• Work as part of a team to enhance the patient experience.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees