Patient Services Representative - Front Desk - Bloomington, IL

DMSI-posted 6 days ago
Full-time • Entry Level
Bloomington, IL
1,001-5,000 employees
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We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

  • Greet patients warmly and professionally upon arrival.
  • Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
  • Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
  • Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
  • Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
  • Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
  • Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
  • Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
  • Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
  • Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.
  • High school diploma or equivalent.
  • 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
  • Proficient in collecting patient payments at the time of service.
  • Skilled in navigating multiple computer systems simultaneously.
  • Competent in Microsoft Office applications.
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