Patient Services Representative - Front Desk - Seattle, WA

About the position

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage patient registration and appointment scheduling with the highest level of customer service.
• Accurately triage and route clinical calls to the appropriate departments or personnel.
• Support patients in completing required forms and paperwork.
• Maintain a clean, organized, and inviting work area and lobby.
• Identify and escalate patient concerns to the appropriate team members or departments.
• Meet or exceed departmental productivity benchmarks.
• Accurately enter referral information and manage patient records.
• Demonstrate consistent attendance and punctuality.
• Perform other tasks as assigned by the supervisor.

Requirements

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.