Patient Services Representative for Hospital Admitting (night shift)

Gritman Medical Center • Moscow, ID

305d

About The Position

Gritman Medical Center is seeking a Patient Services Representative (PSR) to provide essential administrative and clerical support in a fast-paced healthcare setting. This role ensures smooth patient registration, appointment scheduling, and effective communication between healthcare providers, patients, pharmacies, and other medical offices. The PSR I is expected to maintain strict confidentiality in compliance with HIPAA regulations while delivering excellent customer service and professionalism in every interaction. We are looking for someone to cover a Monday - Wednesday nighttime shift.

Requirements

• No specific education required.
• Must have experience working with computers.
• Knowledge of basic office functions, including message-taking, data entry, and cash handling.
• Previous experience in a medical office is preferred.
• Strong customer service, written, and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer programs and multi-line phone systems.
• Critical thinking and problem-solving skills with minimal supervision.
• Demonstrated flexibility and ability to adapt to changing workflows.

Responsibilities

• Greet and assist patients and visitors in person and over the phone with professionalism and a positive attitude.
• Monitor call queues and patient wait times, ensuring efficient service.
• Maintain accurate patient accounts, process payments, and balance cash drawers.
• Enter and verify insurance and patient information with a high level of accuracy.
• Schedule patient appointments appropriately based on clinic protocols.
• Assist with medical record requests and chart preparation.
• Ensure the reception area remains clean, organized, and welcoming.
• Uphold patient privacy and rights by maintaining strict confidentiality.
• Respond to patient concerns or complaints professionally and efficiently.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: No Education Listed