Patient Services Representative Float - Dental Sealant Program (38762)

COMMUNITY HEALTH CARE•Tacoma, WA

4d•$24 - $32

About The Position

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for Patient Services Representative Floats to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. In addition, they will float to other clinics as needed. Plus, other duties as assigned.

Requirements

High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.

Responsibilities

Provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system.
Process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments.
Ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate)
Review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems.
Answer billing questions from staff, vendors, and patients.
Float to other clinics as needed.
Other duties as assigned.