Patient Services Representative -Edmund Ervin Pediatric Center, Full-time

MaineGeneral Health • Augusta, ME

378d

About The Position

MaineGeneral Health Patient Services Representatives (PSRs) are essential to our practices, acting as patient advocates, access specialists, and service coordinators. In this role, you'll build meaningful connections with your community, providing care and support during significant moments in their lives. If you have a passion for exceptional customer service and a natural sense of empathy, we'd love to meet you. While medical office experience is preferred, we welcome candidates from diverse backgrounds, including retail, teaching, and direct patient care. If you bring the skills and dedication, we'll support your success.

Requirements

• A passion for delivering phenomenal customer service.
• Proficiency with Microsoft Office and the ability to learn new systems.
• Strong problem-solving, communication, and multitasking skills.
• Flexibility, attention to detail, and the ability to prioritize effectively.

Nice To Haves

• Medical office experience.

Responsibilities

• Greet patients, answer phones, and provide clerical support.
• Schedule appointments using computerized systems.
• Verify insurance benefits and obtain authorizations.
• Process payments or refer patients to financial counselors.
• Accurately enter demographic, billing, and clinical data.

Benefits

• Quality health, dental, and vision benefits.
• Wellness programs and resources.
• Industry-leading leave for new parents.
• Generous earned time plan.
• Employee Assistance Program for emotional wellness.
• Employee discount program for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement.
• 403(b) company-matching contributions.
• 401(a) retirement income plan.
• Insurance plans for income protection.
• Short-term and long-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees