Patient Services Representative/ Collector (Beechtree DX)

Mako Medical•Glendale, AZ

1d•Onsite

About The Position

As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care.

Requirements

Must pass a Department of Health & Human Services (DHHS) background check
High School Diploma or equivalent.
Skills: Strong organizational, communication, and interpersonal skills.
Ability to work independently, prioritize tasks, and handle pressure with professionalism.
Strong attention to detail and accuracy in record-keeping.
Excellent verbal and written communication skills.
Ability to adapt to changing processes and maintain compliance with new procedures.
Intermediate computer skills required.

Nice To Haves

Experience: Experience in specimen collection or related medical field is preferred but not required.
Basic knowledge of medical terminology and laboratory information systems is a plus.

Responsibilities

Conduct observed urine specimen collections for patients of all ages.
Ensure smooth specimen workflow and timely delivery to meet company needs.
Travel between locations for collections, sample processing and couriering.
Manage inventory and supplies for your assigned locations.
Provide exceptional customer service to clients while maintaining company standards.
Uphold quality assurance and show strong independent judgment during specimen collection and processing.
Collaborate with internal teams to resolve issues and continuously improve processes.
Ensure all processing documentation is complete and reviewed as required.
Troubleshoot and resolve collection and processing issues with clients and lab staff.
Ensure compliance with federal and state regulations (including HIPAA) and company policies.
Travel locally to assigned locations as needed.
Perform other duties as required.