WHMG Piqua Family Practice - Patient Services Representative/Clinical Support- PART-Time

Wilson Health • Piqua, OH

11h • Onsite

About The Position

Wilson Health is looking for a direct hire Wilson Health Medical Group Patient Services Representative/Clinical Support for our location in Piqua, Ohio (North Dayton, Ohio) area. Key Perks and Benefits: Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan. Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family. Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date. HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses. Company-paid Life Insurance and Long-Term Disability Insurance Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance. Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation. Tuition Assistance Program Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift. The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face. Must have prior MEDICAL OFFICE experience Assist Physicians and anticipate duties that need to be performed. Strive to make physician as efficient and effective as possible. Greet patients and assist patients to examination rooms. Obtains and accurately records vital signs, medical concerns, current medication, and allergies. Educates patients/family members on topics related to the patient's medical conditions and care with guidelines established by the physician

Requirements

• High school diploma or general education degree (GED) required
• Minimum six months customer service experience required
• Computer experience is required

Nice To Haves

• Medical Assistant training and previous medical office experience preferred
• Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.

Responsibilities

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
• Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.

Benefits

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
• Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
• HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
• Company-paid Life Insurance and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance.
• Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
• Tuition Assistance Program
• Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED