Patient Services Representative - CCP Mt. Pleasant

University of Pittsburgh Medical Center • Mount Pleasant, PA

425d • $35,027 - $53,498

About The Position

The Patient Services Representative at UPMC Children's Community Pediatrics in Mt. Pleasant is responsible for providing exceptional customer service to patients and their families. This role involves welcoming patients, assisting with check-in processes, collecting payments, scheduling appointments, and ensuring a smooth patient experience. The representative will also educate patients about their financial responsibilities and connect them with necessary resources, all while promoting a culture of service excellence.

Requirements

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications and various office equipment is preferred.
• Proficient typing skills are preferred.
• Two years of experience in a medical, billing, fiscal, or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Nice To Haves

• Prior pediatric office experience strongly preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check-in at the desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Connect patients to resources for scheduling ancillary services at checkout.
• Help patients navigate the healthcare system with clear instructions.
• Follow up on unresolved patient questions or needs to ensure continuity of care.
• Understand service recovery principles and take appropriate actions when service expectations are not met.
• Register patients in the Biometrics program and explain its benefits.
• Promote the MyUPMC patient portal and assist with patient registration.
• Educate patients on financial responsibility and connect them to advocacy resources as needed.
• Verify insurance benefits with appropriate carriers via online systems or phone inquiries.
• Obtain patient or family member signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations.
• Distribute and triage phone calls to other areas or clinical providers.
• Assist with administrative duties such as scanning medical records and faxing.

Benefits

• Excellent benefits
• Pleasant work environment
• Friendly team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees