Patient Services Representative - CCP Express Care South Fayette

University of Pittsburgh Medical Center • Bridgeville, PA

375d

About The Position

UPMC Children's Community Pediatrics is hiring a Regular Part-Time Patient Services Representative to support the office in South Fayette. The role requires evening and weekend availability to support the hours of operation, which are Monday to Friday from 4:30 PM to 9 PM, Saturday from 11:30 AM to 8 PM, and Sunday from 9:30 AM to 6 PM. The Patient Services Representative is responsible for welcoming patients, educating them on their financial obligations, collecting payments, scheduling appointments, and promoting a culture of service excellence. Prior pediatric office experience is strongly preferred.

Requirements

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications and various office equipment is preferred.
• Proficient typing skills are preferred.
• Two years of experience in a medical/billing/fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Nice To Haves

• Prior pediatric office experience is strongly preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check them in at the desk based on their preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provide follow-up to unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action to recover from service that does not meet expectations.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations.
• Distribute/triage phone calls to other areas and/or clinical providers.
• Assist with administrative duties in the office including scanning of medical records and faxing.

Benefits

• Excellent benefits
• Pleasant work environment
• Friendly team

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees