Northeast Dermatology Associates-posted 3 months ago
Entry Level
Lawrence, MA
Ambulatory Health Care Services

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

  • Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries.
  • Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
  • Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
  • Collaborate with team members and leadership to identify and implement process enhancements.
  • Actively contribute to new practice rollouts, training, and documentation efforts.
  • Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.
  • Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
  • Perform other responsibilities as assigned, contributing to the success and efficiency of the team.
  • High school diploma or equivalent.
  • A minimum of 0-1 year in customer service, preferably in a call center, healthcare, or retail setting.
  • Experience in a medical environment is a plus.
  • Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.
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