Patient Services Representative (Bariatric/General/Pedi Surgery, 40 Hours, Days) (SEIU)

BMC Software • Boston, MA

79d

About The Position

The Patient Service Representative (PSR) will be the first point-of-contact for BMC patients. They are responsible for answering inbound calls, emails and on-line appointments, for various BMC's Practices, including, Bariatric, General Surgery, Pediatric Surgery and other Practices within BMC. The PSR will handle all patient inquiries, including, but not limited to scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns regarding medication refills, insurance verifications and other activities to satisfactorily resolve patient requests. They will document patient information in the appropriate hospital systems as required by the Practice Guidelines.

Requirements

• A minimum of a High School diploma/GED.
• Training as a Medical Assistant, Pharmacy Technician, or relevant healthcare background.
• 1-2 years’ experience working in a medical office or as a call center/customer service agent.
• Excellent oral and written communication skills.
• Extensive computer experience and ability to work within multiple applications.

Nice To Haves

• Familiarity with medical terminology.
• Experience with standard hospital registration and billing systems.
• Bi or multilingual communication skills.

Responsibilities

• Answer inbound calls, emails, and online appointments for various BMC Practices.
• Handle patient inquiries including scheduling and rescheduling appointments.
• Conduct follow-up calls with patients.
• Resolve patient questions and concerns regarding medication refills and insurance verifications.
• Document patient information in the appropriate hospital systems.

Benefits

• Equal Opportunity Employer/Disabled/Veterans.
• Recognition as a top employer and best place to work.
• Support for staff and a strong sense of teamwork.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees