Patient Services Representative Associate Ambulatory Resource Center
About The Position
Practice & Culture Team members hired into the Ambulatory - Resource Center will provide temporary clinical staffing support at 200+ Corewell Health- West ambulatory practices; Primary Health (Family Medicine, Internal Medicine & Pediatrics) to adult and pediatric specialties. Assignments vary in length from 1 day (covering ill calls, scheduled vacations, volume coverage, etc.) up to 3-4 months (covering leaves of absence, open positions, etc.). This position does require some travel to various sites around West Michigan. The goal is to keep team members as close to home as possible while meeting business needs. Team members will not be required to travel more than 45 miles (one way) from their home address on file to a work location. Mileage reimbursement is paid if team members are required to travel between sites during the workday. As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Requirements
- High School Diploma or equivalent
Responsibilities
- Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
- Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports.
- May need to document patient phone call in EHR for call routing/resolution.
- Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration.
- Performs patient check-out: schedules follow-up appointments or confirms future appointments.
- Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
- Responsible for basic EMR/HER scanning.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
