Patient Services Representative 1 - Mattis Psych

Carle Health • Champaign, IL

359d • $16 - $27

About The Position

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management, and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.

Requirements

• Associate's Degree in a related field or equivalent experience in lieu of education.
• Competent in telephone systems and communication standards.
• Proficient with insurance coverage rules and eligibility.

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, and phone calls.
• Competent in telephone system, takes and delivers messages to physicians, nurses, and others.
• Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner.
• Distributes all messages according to practice communication standards.
• Serves as a role model by conducting self in a responsible, professional manner.
• Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
• Proficient with insurance coverage rules and eligibility, network coverage, and benefits.
• Successful completion of mandatory insurance training and ongoing competency refreshers.
• Competent to initiate and secure prior authorizations as needed.

Benefits

• Comprehensive benefits package for team members and providers.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree