Patient Services Rep - Neurology (Willowbrook)

Houston Methodist•Houston, TX

4d•Onsite

About The Position

Patient Services Rep - Neurology (Willowbrook) FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) EXPERIENCE One year of healthcare or related experience Experience in a healthcare related work environment preferred LICENSES AND CERTIFICATIONS Required SKILLS AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Strong customer service, phone and scheduling skills Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record Knowledge of basic medical terminology Ability to analyze and solve problems ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol. SERVICE ESSENTIAL FUNCTIONS Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols. Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process. Generates reports and assists with department correspondence. Provides other administrative assistance as directed. QUALITY/SAFETY ESSENTIAL FUNCTIONS Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution. Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness. Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center. FINANCE ESSENTIAL FUNCTIONS Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary. Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Generates and communicates new ideas and suggestions that will improve quality or service. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform: No Scrubs: No Business professional: Yes Other (department approved): No ON-CALL Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call No TRAVEL Travel specifications may vary by department May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No

Requirements

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
One year of healthcare or related experience
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Strong customer service, phone and scheduling skills
Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
Knowledge of basic medical terminology
Ability to analyze and solve problems

Nice To Haves

Experience in a healthcare related work environment preferred

Responsibilities

Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.
Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
Performs patient check in/check out functions.
Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards.
Provides appropriate notification of issues that may result in service delays or denials.
Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter.
Responds promptly to requests by staff, patients, physicians, and other members of the patient care team.
Recognizes and responds appropriately to urgent/emergent situations per protocols.
Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
Generates reports and assists with department correspondence.
Provides other administrative assistance as directed.
Communicates to resolve patient access and quality service matters.
Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations.
May assist clinical staff as per scope of the treatment center.
Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met.
Conducts front end revenue cycle duties as directed.
Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
Organizes time effectively, minimizing incidental overtime, and sets priorities.
Utilizes time between heavy workloads efficiently and helps other team members.
Uses department resources/equipment/supplies properly and efficiently.
Participates in inventory management by taking action to ensure supply levels are adequate.
Generates and communicates new ideas and suggestions that will improve quality or service.
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.