Patient Services Rep - Newcastle Urgent Care (part-time 0.6/days)

Overlake Medical Center & Clinics • Newcastle, WA

16d • $22 - $33 • Onsite

About The Position

Welcome to a medical center where you're the center of attention. Pay range: - Hourly $22.22 - $33.33 Overlake Medical Center and Clinics has a part-time opportunity for a Patient Services Representative to join our Newcastle Primary/Urgent Care! In this role, you will provide customer and front office services to patients for both Primary Care and Urgent Care at the Newcastle clinic. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff. 0.6 FTE /24 hours per week Monday 645 - 1415 / Friday 645-1715 / Saturday 645-1415 Clinic Hours 7a-10p / Clinic open 365 days per year

Requirements

• High school diploma or GED required.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.
• COVID-19 vaccination

Nice To Haves

• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.

Responsibilities

• provide customer and front office services to patients
• coordinate communications among staff, patients, and providers about patient check-in process
• collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic)
• perform clerical, scheduling, and records activities in support of patients and staff

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED