Patient Services Rep Sr - Sleep Medicine Outpatient Clinic

INTEGRIS Health•Oklahoma City, OK

About The Position

The Patient Services Representative Senior acts as a mentor to new entry-level Patient Services Representatives and is responsible for ensuring the integrity of clinic data and patient information, answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Requirements

3 years experience in a health care setting to include both interpersonal & telephone customer service
Knowledge of Microsoft Office
IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Oklahoma State Drivers License as well as a driving record which is acceptable to our insurance carrier.

Nice To Haves

Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding

Responsibilities

Enters daily charges accurately, including time of service payments
Balances end of day business transactions accurately
Makes appointments for visits and, if an emergency, informs a clinical employee or provider
Verifies insurance eligibility and benefits
Accurately enters patient demographics into the practice management system
Completes out-going referrals
Assists in training new employees
Responsible for receiving and/or dispatching incoming phone calls
Contacts third party payers for benefit and pre-certification information and enters information into the billing system
Collects checks and cash for co-pays and deductibles; collects deposits and/or makes financial arrangements with guarantor
Performs financial counseling to patient/family as it pertains to ambulatory care billing processes and procedures
Works directly with the clinical staff to ensure proper patient placement
Performs check in and out duties accurately and timely
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner.