Patient Services Rep (PER DIEM)

Cooper University Hospital • Sewell, NJ

98d • $17 - $27

About The Position

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. The position greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. It involves performing all registration functions, including full registration, updating/validating demographics, identification, insurance information, and completing verification and obtaining signatures. The role also includes patient outreach, making appointments, collecting co-pays, and performing various non-clinical administrative duties. The candidate must maintain a working knowledge of regulatory standards and communicate effectively with multidisciplinary team members and patients.

Requirements

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication, and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Nice To Haves

• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

• Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
• Provides patient support and keeps informed of delays, taking appropriate action including offering alternatives.
• Performs all registration functions including full registration, updating/validating demographics, identification, insurance information, and completing verification and obtaining signatures.
• Performs and documents patient outreach for messages received in front desk pool, MyChart messaging, and confirmation calls.
• Utilizes kiosks, tablets, and other technology to assist patients upon arrival.
• Makes appointments, including follow-up appointments for patients in a high customer service environment.
• Collects co-pays and outstanding balances, reviews and reconciles cash drawer on a daily basis.
• Accurately and efficiently performs many non-clinical administrative duties.
• Complies with procedures for transcription of orders (radiology and/or scheduling).
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights and responding appropriately to emergencies.
• Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
• Requires flexibility and the ability to multitask in a fast-paced environment.

Benefits

• Comprehensive benefits program including health, dental, vision, life, disability, and retirement.
• Opportunities for career growth through professional development.

What This Job Offers

• Education Level: High school or GED