Patient Services Rep IV

University Healthcare Alliance•San Jose, CA

27d•$32 - $41

About The Position

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management. The PSR IV serves as leader with a high degree of knowledge in the overall clinic functions and recognized expertise in specific areas. This position utilizes problem-solving to resolve unique clinic issues/problems and performs complex duties. Locations Stanford Health Care - University Healthcare Alliance

Requirements

High school graduate or equivalent required.
Three (3) years of PSR or related experience required.
Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication.
Ability to maintain composure during challenging interpersonal interactions.
Legible handwriting.
Basic math skills necessary to collect payments and balance cash drawer.
Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information into practice management system and EHR.
Super-user for clinical computer systems.
Demonstrate ability to orient new clinic staff to the clinical computer systems.
Ability to obtain new computer skills, orient appropriately, and act as resource as needed.
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
Ability to work with others in a flexible, cooperative manner.
Demonstrates a thorough knowledge of principles, practices, applicable to healthcare developed through specialized training and/or extensive related experience.
Knowledgeable about the organization’s strategic goals, long-term direction, and performance.
Develops leadership skills.

Nice To Haves

Graduate of a Medical Receptionist training program, healthcare experience, or related preferred.
EPIC experience preferred.

Responsibilities

Registers new patients and updates existing patient accounts in a courteous and professional manner in accordance with performance standards.
Serves as a project/team lead, overseeing the work output of other team members.
Coordinates and supports staff schedules based on operational needs.
Fills in or acts as supervisor in event of supervisor’s temporary absence.
Assists managers/ supervisors in performance management responsibilities such as tracking time/attendance, and monitoring daily duties providing feedback and guidance to staff.
Works with care teams, patients, and outside facilities to obtain necessary information required for care.
Develops training curriculum for staff
Acts as a liaison, attending necessary meetings with clinical teams
Creates and ensures adherence to standard workflows.
Participates in the implementation of organization wide improvement projects.
Participates in leading daily leadership huddles, leads daily team huddles, and attends department and operational meetings.
Performs other duties as assigned and participates in organization projects as assigned.
Adheres to safety, P4P’s (if applicable), HIPAA and compliance policies.
Executes world class practices of service and patient care in support of C-I-CARE standards.
Uses C-I-CARE templates and the following components for all communication with patients and staff: CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.) INTRODUCE yourself and your role COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient ASK permission before entering a room, examining a patient or undertaking an activity RESPOND to patient’s questions or requests promptly; anticipate patient needs EXIT courteously with an explanation of what will come next