Patient Services Rep-Int

UT Health San Antonio • San Antonio, TX

13d

About The Position

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.

Requirements

• Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Ability to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
• Effectively communicates verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.
• High school diploma or GED is required.

Responsibilities

• Obtains authorizations and referrals; assists in the collection of copays and existing balances due and assists with financial counseling as needed.
• Create, update, and manage patient records.
• Manage daily/weekly schedule for students.
• Track patient progress and ensure continuity of care.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician's schedules and/or protocols.
• Performs all other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees