Patient Services Rep II

Stanford Health Care • Menlo Park, CA

131d • $27 - $34

About The Position

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management. The PSR II performs PSR I duties, in addition, acquires job skills to complete substantive assignments/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate actions; executes work in an assigned area to develop expertise needed to be fully functional in an assigned specialty area/clinic.

Requirements

• High school graduate or equivalent required.
• One (1) year of PSR or related experience required.
• Graduate of a Medical Receptionist training program, healthcare experience, or related preferred.
• EPIC experience preferred.
• Strong verbal/written communication and listening skills.
• Ability to maintain composure during challenging interpersonal interactions.
• Legible handwriting.
• Basic math skills necessary to collect payments and balance cash drawer.
• Basic computer skills to include keyboarding, mouse movement and data entry skills.

Nice To Haves

• Experience in a healthcare setting.
• Familiarity with clinical computer systems.

Responsibilities

• Executes world class practices of service and patient care in support of C-I-CARE standards.
• Uses C-I-CARE templates for all communication with patients and staff.
• Greets patients and others entering the department in a courteous and professional manner.
• Registers new patients and updates existing patient accounts.
• Schedules new or follow-up appointments.
• Identifies accepted insurance plans and those requiring referrals.
• Determines if patient has a co-payment or deposit; accepts and records receipt of payment.
• Resolves any system red flags as they are encountered.
• Responds to requests from patients, family members, physicians and staff.
• Facilitates communication between the patients and the physicians or clinic.
• Delivers basic knowledge regarding clinic-specific processes.
• Accurately documents and routes calls to the appropriate department(s).
• Manages flow of information received from various sources to appropriate staff member.
• May handle and deliver requests for approvals requiring signatures or input.
• Accesses EHR to communicate to clinical staff members and/or physicians.
• Manages EHR in-basket(s), work queues and schedule templates.
• Balances cash sheet and cash drawer, completes daily deposit summary.
• Assists with master scheduling template for the department.
• Provides orientation and training to new staff as assigned.
• Serves as a job expert in assigned areas.

Benefits

• Equal Opportunity Employer
• Commitment to providing an exceptional patient & family experience.
• Diversity and inclusion initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees