Patient Services Rep II-Primary care

Nemours Children's Health•Radnor, PA

About The Position

Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels. Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach. As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever. Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org [http://www.nemours.org/].

Requirements

High School diploma or equivalent
2 years minimum medical experience
Computer/typing skills required

Nice To Haves

Clerical experience in a physician's office preferred; EPIC experience preferred

Responsibilities

Receive patients in a professional and caring manner.
Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
Schedule and confirm appointments.
Obtain authorization and pre-certification.
Document and follow up on referrals.
Document and follow up on no-shows and cancelations.
Answer telephone using proper phone etiquette and direct calls accordingly.
Maintain content and organization of medical records.
Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
Order clerical and clinical supplies and maintain records.
Monitor waiting rooms and keep patients informed as to schedule delays.
Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
Assist with arrangements for transportation
Assist with patient flow.
Prepare office communications
Participate in quality improvement activities
Filing of patient charts, correspondence and related documentation scan documents into EPIC.
Maintain inventory of supplies and forms
Open and sort mail, lab reports and consultation reports. Stamp “received” and distribute for Provider review.