Patient Services Rep II (Radiology), Part-Time

Nemours Foundation•Wilmington, DE

44d•Onsite

About The Position

Nemours Children's Health is seeking a Patient Services Representative II (Part-Time) to join our Radiology team in Wilmington, Delaware. Work Schedule: Tuesdays- 1:30pm -5:30 pm Thursday- 9am-5:30pm Friday- 9am-5:30 pm Responsible for organizing and operating the office systems related to appointment scheduling, patient check-in including data verification, charge entry and cash collection, statistical tracking office communications, imaging management, word processing, and updating of patient electronic medical records. Follow guidelines for Nemours Policies and work schedule. Gather and update information regarding demographics, insurance, and obtain consent forms for walk-in patients and scheduled appointments in a respectful and confidential fashion. Register patients for Medical Imaging studies, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation. Refer to Nemours Financial Assistance as needed Schedule and confirm appointments for diagnostic testing using the following process; confirm physician order, identify sedation vs. anesthesia cases, assign proper dates and times for appointment with appropriate table time, nurse time, proper protocol , and which scanner is needed, give preps as needed, offer satellite locations if appropriate, and add detailed document appointment notes. Maintain knowledge of PACS systems to assist patients with copies of studies performed in Medical Imaging. Upload outside images into PACS and other web based imaging products Obtain authorization and pre-certification for consultations and diagnostic testing for outside physician orders. Maintain Action plan excel sheet. Document and follow up on: referrals, no-shows, and cancellations. Answer telephone using proper phone etiquette and direct calls using Nemours Standards of Behavior. Monitor Waiting rooms and keep patients informed of delays.

Requirements

High School Diploma required.
Works both independently and as a team member and is willing to be flexible.
Uses listening skills both verbal and non-verbal.
Attends work regularly and on time and attends staff meetings on a regular basis.

Responsibilities

Organizing and operating the office systems related to appointment scheduling
Patient check-in including data verification
Charge entry and cash collection
Statistical tracking office communications
Imaging management
Word processing
Updating of patient electronic medical records
Gather and update information regarding demographics, insurance, and obtain consent forms for walk-in patients and scheduled appointments
Register patients for Medical Imaging studies
Collect payments from patients
Post charges according to procedures
Provide receipts and appropriately document all financial transactions
Cash reconciliation and bank deposit preparation
Schedule and confirm appointments for diagnostic testing
Maintain knowledge of PACS systems to assist patients with copies of studies performed in Medical Imaging
Upload outside images into PACS and other web based imaging products
Obtain authorization and pre-certification for consultations and diagnostic testing for outside physician orders
Maintain Action plan excel sheet
Document and follow up on: referrals, no-shows, and cancellations
Answer telephone using proper phone etiquette and direct calls using Nemours Standards of Behavior
Monitor Waiting rooms and keep patients informed of delays