Patient Services Rep II - Deptford Surgery Center

Nemours • Deptford Township, NJ

406d

About The Position

The Patient Services Representative II (PSR II) at Nemours is a vital front-line role responsible for managing patient interactions at the Deptford Surgery Center. This position involves greeting patients, verifying their information, and ensuring a smooth check-in process for scheduled procedures. The PSR II plays a key role in maintaining accurate demographic and financial records while providing compassionate service to patients and their families.

Requirements

• High school diploma required.
• Previous customer or patient focused work experience highly preferred.
• EPIC EMR experience preferred.

Responsibilities

• Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
• Establishes and maintains a professional demeanor with compassion and displays an understanding of patient needs.
• Verifies patient identity using two patient identifiers (name and date of birth).
• Communicates patient readiness with clinical teams.
• Performs tasks associated with Nemours' outpatient business front desk functions.
• Confirms authorization and/or collects referrals for the day's visit, notifying Pre-registration and Authorization Department as necessary.
• Confirms all patient personal demographic information.
• Confirms patient identification with two identifiers.
• Confirms legal guardianship.
• Confirms referral information for patient visit, if applicable.
• Prepares, completes, and/or collects consents and all other required documents.
• Scans insurance cards and other important documents.
• Collects and posts co-pays and past due balances.
• Achieves Registration Accuracy of at least 95%.
• Creates, schedules, and posts surgical cases in 'EPIC OpTime Scheduler'.
• Schedules MRI procedures in 'Front Desk'.
• Scans/enters MRI orders.
• Accesses physician calendars as appropriate.
• Prepares paper chart for next day surgeries/procedures.
• Schedules follow-up appointments utilizing iGuide to determine participation, if appropriate.
• Regularly communicates with clinical staff regarding the status of waiting patients, particularly those who have been waiting for a lengthy period of time.
• Communicates with waiting patients/families to ensure they have status updates regarding their child's procedure.
• Reconciles payment collections accurately at the end of each shift, as per Cash Collections Policy.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED