Patient Services Rep I

Stanford Health Care•Campbell, CA

8d•$25 - $32

About The Position

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management. The PSR I is an entry-level position with limited or no prior experience; under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team. For situations where the PSR is designated as a "trainee," the incumbent will work under close supervision, requiring mentor sign-off on certain activities. Locations Stanford Health Care - University Healthcare Alliance

Requirements

High school graduate or equivalent required.
One (1) year of customer service experience in a medical office, insurance, or client services environment required.
Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication.
Ability to maintain composure during challenging interpersonal interactions.
Legible handwriting.
Basic math skills necessary to collect payments and balance cash drawer.
Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information into practice management system and EHR.
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
Ability to work with others in a flexible, cooperative manner.

Nice To Haves

Graduate of a Medical Receptionist training program, healthcare experience, or related preferred.
EPIC experience preferred.

Responsibilities

C-I-CARE Executes world class practices of service and patient care in support of C-I-CARE standards.
Uses C-I-CARE templates and the following components for all communication with patients and staff: CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.) INTRODUCE yourself and your role COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient ASK permission before entering a room, examining a patient or undertaking an activity RESPOND to patient’s questions or requests promptly; anticipate patient needs EXIT courteously with an explanation of what will come next
Performs routine support work and in a learning capacity, assists in but not limited to the following:
Greets patients and others entering the department in a courteous and professional manner in accordance with performance standards.
Registers new patients, schedule appointments and updates existing patient accounts in a courteous and professional manner in accordance with performance standards.
Identifies accepted insurance plans and those requiring referrals, obtains and updates insurance information if necessary.
Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signature; and, when appropriate, scans copy of patient’s photo ID, insurance card, and/or waiver.
Obtains applicable consent from patient.
Resolves any system red flags as they are encountered.
Responds to requests from patients, family members, physicians and staff in a courteous and professional manner in accordance with performance standards.
Facilities communication between the patients and the physicians or clinic.
Delivers basic knowledge regarding clinic-specific processes.
Accurately documents and routes calls to the appropriate department(s).
Manages flow of information received from various sources to appropriate staff member.
May handle and deliver requests for approvals requiring signatures or input, lab reports, correspondence, dictations, and medical records.
Communicates with clinical staff/providers through telephone encounters.
Resolves registration discrepancies via assigned work queues.
Balances cash sheet and cash drawer, completes daily deposit summary and prepares monthly deposit summary in accordance with performance standards.
Delivers consistent high-level of customer service by using CI-Care principles.
Meets all regulatory and compliance standards.
Learns to apply general knowledge through work assignments.
Works under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team.
For situations where the PSR is designated as a “trainee,” the incumbent will work under close supervision, requiring mentor sign-off on certain activities.
All other duties as assigned including department-specific functions and responsibilities:
Performs other duties as assigned and participates in organization projects as assigned.
Adheres to safety, P4P’s (if applicable), HIPAA and compliance policies.