Patient Services Rep I - Float Pool

Good Shepherd Rehab • Yardley, PA

230d

About The Position

The position provides coverage at multiple locations within the identified region of the outpatient division. Staffing assignments will be determined by the Office Supervisor and can vary on a week-to-week basis. The Patient Service Representative (PSR) will be assigned to a region to cover within the position. Responsibilities include greeting visitors, maintaining a positive disposition during patient interactions, instructing patients on completing necessary documents, scheduling appointments, compiling and archiving medical records, and assisting with registration and check-in functions. The role also involves financial functions, monitoring inventory, managing patient interactions, and contributing to a culture of continuous improvement.

Requirements

• High School Diploma required.
• Previous healthcare experience preferred.
• Sunrise Billing system certification may be required.

Nice To Haves

• Associate's Degree preferred.

Responsibilities

• Greet visitors and direct them to appropriate staff.
• Maintain a pleasant and positive disposition during every patient interaction.
• Instruct patients to complete documents and forms such as intake and insurance forms.
• Schedule, cancel, and confirm patient appointments.
• Compile, record, and archive medical charts, reports, and correspondence with confidentiality.
• Operate telephones and direct calls, emails, and documents to appropriate staff.
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Assist with registration and patient check-in functions consistent with EMR process.
• Have knowledge of insurance benefit details and address patient responsibility forms.
• Perform financial functions with accuracy to ensure optimal payment for services.
• Monitor inventory and clinical areas to ensure optimal delivery of services.
• Manage patient interactions and implement service recovery techniques.
• Clean and organize work area and waiting area.
• Participate in daily log recording as required per site.
• Change linens such as bed sheets and pillow cases.
• Contribute to a creative culture of daily continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED