Patient Services Rep (FLOAT TEAM)

Cooper University Health Care • Camden, NJ

104d • $17 - $27

About The Position

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey.

Requirements

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Nice To Haves

• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

• Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
• Provides patient support and keeps informed of delays, taking appropriate action including offering alternatives.
• Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
• Performs and documents patient outreach for messages received in front desk pool, MyChart messaging and confirmation calls.
• Utilizes kiosks, tablets and other technology to assist patients upon arrival.
• Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner.
• Collects co-pays and outstanding balances, reviews and reconciles cash drawer on a daily basis.
• Accurately and efficiently performs many non-clinical administrative duties, including in-basket and telecommunication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues.
• Complies with procedures for transcription of orders (radiology and/or scheduling).
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies.
• Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.
• Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
• Requires flexibility and the ability to multitask in a fast-paced environment and adjust to the patient volume.
• Other duties as assigned by the manager.

Benefits

• Comprehensive benefits program including health, dental, vision, life, disability, and retirement.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED