PATIENT SERVICES REP Dental (Call Center) - New Paltz Family Health Center

The Institute for Family Health-posted 2 months ago
New Paltz, NY
501-1,000 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing including charge documents. The position is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization.

  • Schedules patient appointments in Epic system.
  • Makes reminder and no-show calls and provides schedule information to the practice.
  • Prints, schedules, and confirms appointments.
  • Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
  • Responsible for the integrity of the data.
  • Collects cash from patients for charges and co-payments.
  • Completes all necessary documents for all payments accrued.
  • Matches cash collected to receipts at end of session.
  • Requests patient charts from Medical Records Department for distribution.
  • Searches for missing charts before they are needed for clinic session, only as required.
  • High School Diploma or equivalent required.
  • Minimum of one (1) year customer service experience required.
  • Demonstrated typing skills for CRT input required.
  • Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
  • Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
  • Bi-lingual, Spanish preferred.
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