Patient Services Rep Bilingual-Floater

Carolina Health Centers•Greenwood, SC

16d•$19

About The Position

GENERAL DESCRIPTION: This position will be a floating position for our Saluda and Ridge Spring Family Practice offices. Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication. The PSR knows, understands, and performs all duties in a manner that is consistent with CHC’s Service Standards (attached) that promise our employees will be Respectful, Responsible, and Responsive. DUTIES AND RESPONSIBILITIES: Customer Service: Answers the telephone with the standard greeting and a smile in a timely manner Treat Every Patient with Care and Courtesy Maintain a well-kept lobby and work space Understand, abide by, and be able to explain HIPAA to patients as needed Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient’s needs and expectations Ensure patients understand the services we provide and the benefits of choosing us as their medical home Check In Acknowledge Patients in the PM system Upon Arrival Arrive Patients in EHR and enter location (Waiting Room) Verify Demographics (mailing address, telephone number, responsible party) Input Insurance or Sliding Fee information Collect Co-Pays & Post & Balance Payments Update Patient paperwork annually (HIPAA, Registration, RX consent) Run Medicaid to verify eligibility daily Check-Out Print Patient Clinical Summary Schedule any Follow-up Visits Check patients out in the PM system and EHR upon departure Other Procedures Count Cash Box and log in the amount in the box at the beginning and end of each shift Run an Acknowledged Patient Report, match encounters against the report & document any missing encounters Conduct Appointment Phone Call Reminders Build New Patient Accounts Scan & appropriately file Patient Documents Navigate through EHR to print records, identify meds, referrals, lab results, etc. Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.) Knowledge of Emergency Procedures (Fire, Tornado, Seizing Patient, etc.) Identify and manage tasks in EHR Correctly Schedule Patients Distribute & Sort Mail & Courier Items Collect TIGER payments Distribute medications delivered thru the courier to patients & collect payment on those medications Sign out prescriptions for controlled substances to patients Responds to tasks from the patient portal as required in a timely manner Office Equipment Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories) Operate Copier for Office Copies, Fax, and Scanning Capable of operating the Credit Card Equipment Operate the Postage Machine Other Represents CHC and the practice site to the public in a professional manner. Interacts directly with patients and family members in person and on the telephone. Works closely with other patient service staff and triage nurses at the center This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

High School diploma or equivalent experience
Knowledgeable of medical terminology preferred
Must have a valid driver’s license and safe driving record
Bi-lingual in Spanish preferred
Excellent verbal and written communication skills
Current computer skills
Ability to establish and promote positive interpersonal relationships
Excellent organizational skills
Cultural awareness and appreciation for differences
Ability to demonstrate excellent customer service and strong cultural competency
Ability to adhere to strict confidentiality guidelines
Good interpersonal, organizational, and computer skills required
Strong written and verbal communication skills required
Teamwork orientation
Able to take and follow through with delegated tasks and accountability
Resourcefulness in problem solving
Proven organizational skills
Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint
Able to push, pull, reach, sit, stoop, and stretch
Have full range of body motion
Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier, and medical equipment
Required to talk and hear
Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier and medical equipment
Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Nice To Haves

Knowledgeable of medical terminology preferred
Bi-lingual in Spanish preferred

Responsibilities

Answers the telephone with the standard greeting and a smile in a timely manner
Treat Every Patient with Care and Courtesy
Maintain a well-kept lobby and work space
Understand, abide by, and be able to explain HIPAA to patients as needed
Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient’s needs and expectations
Ensure patients understand the services we provide and the benefits of choosing us as their medical home
Acknowledge Patients in the PM system Upon Arrival
Arrive Patients in EHR and enter location (Waiting Room)
Verify Demographics (mailing address, telephone number, responsible party)
Input Insurance or Sliding Fee information
Collect Co-Pays & Post & Balance Payments
Update Patient paperwork annually (HIPAA, Registration, RX consent)
Run Medicaid to verify eligibility daily
Print Patient Clinical Summary
Schedule any Follow-up Visits
Check patients out in the PM system and EHR upon departure
Count Cash Box and log in the amount in the box at the beginning and end of each shift
Run an Acknowledged Patient Report, match encounters against the report & document any missing encounters
Conduct Appointment Phone Call Reminders
Build New Patient Accounts
Scan & appropriately file Patient Documents
Navigate through EHR to print records, identify meds, referrals, lab results, etc.
Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)
Knowledge of Emergency Procedures (Fire, Tornado, Seizing Patient, etc.)
Identify and manage tasks in EHR
Correctly Schedule Patients
Distribute & Sort Mail & Courier Items
Collect TIGER payments
Distribute medications delivered thru the courier to patients & collect payment on those medications
Sign out prescriptions for controlled substances to patients
Responds to tasks from the patient portal as required in a timely manner
Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)
Operate Copier for Office Copies, Fax, and Scanning
Capable of operating the Credit Card Equipment
Operate the Postage Machine
Represents CHC and the practice site to the public in a professional manner.
Interacts directly with patients and family members in person and on the telephone.
Works closely with other patient service staff and triage nurses at the center