Patient Services Rep Associate

About the position

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Responsibilities

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports.
• Responsible for identifying and reminding patients of health maintenance gaps.
• Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration.
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
• Responsible for basic EMR/HER scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

Nice-to-haves

• Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.