Patient Services Rep 2 - Registration

CorroHealth • HI

102d

About The Position

The Patient Services Rep 2 – Registration is responsible for tasks relating to the completion of patient registration for hospital and/or physician services. The Patient Services Rep 2 – Registration will be required to have flexibility to learning and comprehending complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Patient Services Rep 2 – Registration will be responsible that their patient, payer and provider interactions are carried out according to company, client and federal guidelines. The Patient Services Rep 2 – Registration will be required to work schedules that accommodate a 7/24 work schedule and be able to independently make compliant decisions on how to apply HIPAA and FCC regulations.

Requirements

• High School diploma
• Minimum of 1 year of Access Registration or front office physician healthcare experience
• Minimum of 3 years in hospital or physician operation
• Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel

Nice To Haves

• Epic hospital system experience
• Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements
• Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred
• Remote working experience

Responsibilities

• Exceed productivity standards as outlined by business line
• Complete patient registration (post clinical triage of patient) by obtaining and verifying health plan coverage
• Accurately document patient demographics and health plan information
• Support access registration, insurance verification and authorization functions
• Contact physician offices and/or payers for follow-up on eligibility and authorizations
• Maintain quality scoring and accuracy on all accounts worked
• Ability to work independently and make responsible decisions
• Complete timely follow-up on assigned accounts to ensure no cash loss
• Demonstrate the ability to prioritize work with minimal oversight to meet outlined goals
• Act as a knowledge resource for team members
• Clearly document actions taken and next steps for account resolution in patient accounting system
• Ensure all accounts are worked within client standards and Federal Regulations
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
• Maintain continuing education, training in industry career development
• Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management and disseminate to colleagues
• Integrate information obtained through training sessions and policy changes immediately into daily routine

What This Job Offers

• Education Level: High school or GED