Patient Services Rep 1 - TGH Imaging Parsons

Tampa General Hospital • Tampa, FL

9h • Onsite

About The Position

This position is to greet, check-in and register patients who have arrived at our imaging facility to have their radiologic procedure or test. The role involves verifying that patients have all required information for their exam, including prescriptions, authorizations, outside images, insurance cards, and driver's licenses. The representative will also verify patient prep, contact referring physician offices if necessary, scan documents, update returning patient information, provide forms for completion, and collect time-of-service payments. The role requires functioning in a team environment and assisting other team members, with additional duties potentially including answering phones, escorting patients, and scheduling/rescheduling exams.

Requirements

• Minimum of one-year work experience.
• Must have computer and phone experience.
• Proficient in computer software and excellent typing skills.
• Excellent oral and written communication skills.
• Previous working experience in customer service.
• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.
• Problem solving techniques and skills.
• Able to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere.

Nice To Haves

• Knowledge of medical terminology desirable.
• High school graduate or GED preferred.
• Previous working experience in a medical office setting.
• Previous office or call center experience, preferred.
• Knowledge of some medical terminology and radiology procedures, preferred.

Responsibilities

• In a polite, prompt and helpful manner, greet, check-in and register patients who arrive to our facility for their scheduled appointment or those who are walk-in patients.
• Verifies that the patient has brought all of the required information for their exam: prescription for the procedure(s) (look in system for a copy if they didn bring it), authorization or referral if the procedure requires it, collect outside images that will be used for comparison, insurance card & drivers license for ID.
• Ask and verify that the patient did do the prep for their exam if required.
• Contact referring physicians office if patient arrives without prescription or referral.
• Scan the required documents into the system on their account for retrieval.
• If the patient is returning and has been a previous patient, update all of their information that is already on their account.
• Provide any necessary forms that need to be completed and obtain signatures as necessary.
• Collects time of service money (co-pays, deductibles and private pay), prepares receipt, records in system under visit tab.
• Function in a team environment and assist other team members when needed.
• Others duties may be required, but not limited to; answering the phone, escorting patient to exam room, and scheduling or rescheduling of patients exams.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees