Patient Services Receptionist

Urology Specialists of the Carolinas•Charlotte, NC

About The Position

Urology Specialists of the Carolinas is one of the largest independent urology groups in the country, proudly serving patients across the Carolinas. Following the merger of three leading regional urology practices, we have become a dynamic, physician-led organization with more than 70 providers dedicated to delivering exceptional, comprehensive urologic care while preserving the values of independent, physician-driven medicine. With a strong foundation and decades of trusted care, our team continues to grow to meet the needs of our patients and communities. We are seeking a Patient Services Receptionist to join our expanding clerical team of dedicated professionals. The ideal candidate will be a compassionate, detail-oriented individual with a commitment to patient care, teamwork, and clerical excellence.

Requirements

High school diploma or GED required

Nice To Haves

Experience handling insurance verification, prior authorization, and patient collections preferred

Responsibilities

Performs clerical duties in a medical setting, such as scheduling appointments, taking copays, deductibles and patient balances, and assisting with check-in and check-out.
Verifies and updates demographic and insurance information; scans identification and insurance information into EMR
Responds to inquiries about benefits, balances, and authorizations in a timely and professional manner
Manages provider calendars, ensuring referral or authorization requirements are met; supports scheduling of new and follow-up patients
Manages incoming calls and triages messages; ensures all staff are promptly notified of all patient arrivals, cancellations, and schedule changes