Patient Services Medical Assistant

Neighborhood Healthcare • Perris, CA

419d • $48,048 - $62,795

About The Position

The Patient Services Medical Assistant at Neighborhood Healthcare plays a crucial role in providing direct patient care and administrative support within a community health organization. This position focuses on enhancing patient experiences through effective communication, appointment management, and clinical assistance, ensuring that patients receive the necessary resources and care for their health needs.

Requirements

• Valid Medical Assistant Certificate from an accredited program required.
• Valid BLS certification required upon hire.
• One year customer service experience required; in a healthcare setting preferred.
• Experience working with electronic medical records and multi-phone lines preferred.
• Bilingual (English/Spanish) highly preferred.
• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills.
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
• Knowledgeable about and experience with customer service etiquette and protocols.
• Ability to interact effectively with clinic personnel, patients, and diverse populations.
• Ability to successfully manage multiple tasks simultaneously.
• Excellent planning and organizational ability.
• Ability to use computer programs, such as spreadsheets and databases.
• Ability to work as part of a team as well as independently.
• Ability to work with highly confidential information in a professional and ethical manner.

Responsibilities

• Assess incoming phone calls to determine the correct course of action based on customer information and needs.
• Correspond with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail.
• Conduct appointment reminder calls to all patients, including noted documents required for their visit.
• Impact patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy.
• Generate daily lists of scheduled appointments for the clinic.
• Share accountability for overall patient health outcomes by working in coordination with care teams.
• Instill confidence in our care and facilities to patients, fellow employees, and other stakeholders.
• Schedule appointments and enter all required data into electronic scheduler.
• Track and record filled and cancelled appointments.
• Prepare patient charts prior to their appointments.
• Verify patient appointments and arrival time at registration.
• Receive and record patient payments in computer and ledger for services received.
• Verify patient records are up to date and accurate; make appropriate changes in computer system as needed.
• Complete ongoing/annual training for position compliance.
• Communicate and perform clinical care services with patients.
• Take patient vital signs and obtain patient intake information.
• Discuss patient needs and provide education and resources to patients directly.
• Ensure exam rooms are stocked, cleaned, and set up for examinations and procedures.
• Coordinate provider workflows to ensure efficient patient care.
• Ensure the provider has all pertinent information required for each patient visit including diagnostic images, labs, procedure tray set-ups, and required screenings.
• Assist providers and care teams in chiropractic, acupuncture, podiatry, and/or general medicine departments as needed.
• Utilize electronic health records to order, process, and document clinical treatment plans for patients as directed by the provider.
• Convey information to patients via telephone or email under the direction of a provider or Registered Nurse.
• Provide patients with requested documents after review to ensure forms are complete, accurate, and executed by the provider.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed