Patient Services Manager 2

Sodexo S A • Lancaster, PA

130d

About The Position

Sodexo is seeking a Patient Services Manager 2 for Penn State Health Lancaster Medical Center, located in Lancaster, Pennsylvania. Penn State Health Lancaster Medical Center is a 136-bed, five-story facility, our fifth acute care hospital, is foundational to Penn State Health's community access strategy designed to ensure that the communities we serve are within 10 minutes of our primary care providers, 20 minutes of our specialty care services and 30 minutes of a Penn State Health acute care hospital. As the Patient Service Manager, you will provide oversite to the hospital's Diet Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between patient tray line and clinical components of compliance.

Requirements

• Excellent computer skills with experience programming nutrition software required.
• Strong project management experience.
• Strong understanding of regulatory compliance including Title 22, JACHO, and CMS.
• Previous management level experience and ability to engage and build strong relationships with client management.
• Ability to manage multiple priorities.
• Professional communication skills.
• Passion for a high level of customer service.
• Strong attention to company policy, standards, and regulations.
• Ability to work in a collaborative environment.

Responsibilities

• Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
• Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
• Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
• Accountable for the execution of service quality and ensures customer and client satisfaction.
• Conduct patient rounding.
• Host monthly diet education classes with Nutrition Assistants.
• Be the onsite expert for the patient ordering system.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees