Patient Services Lead, Onboarding & Integration Team

Sutter Health • San Francisco, CA

4d

About The Position

Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility.

Requirements

• HS Diploma or equivalent education/experience
• 4 years of recent relevant experience.

Responsibilities

• Supports, organizes and coordinates the overall operation of Patient Services
• Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
• Ensures the timely delivery of services to patients and oversees the efficient operation of the department.
• Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees.
• Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations.
• Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED