Patient Services Lead (Full Time)
About The Position
We are hiring immediately for a full time PATIENT SERVICES LEAD position. Location : NEA Baptist Memorial Hospital - 4800 E Johnson Avenue, Jonesboro, AR 72405 Note: online applications accepted only . Schedule : Full time schedule. Days and hours may vary. Must be able to work every other weekend. More details upon interview. Requirement : No experience is necessary. Willing to train! Pay Range: $17.00 per hour to $17.50 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself ! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation’s largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare’s Best Places to Work since 2012. Job Summary Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.
Requirements
- Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
- Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
- The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.
- Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.
Responsibilities
- Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
- Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
- Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
- Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
- Is responsive to patients' needs at all times.
- Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
- Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
- Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
- Complies with regulatory agency standards, including federal, state and JCAHO.
- Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
- Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
- Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
- Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
