Patient Services Lead

Sutter Health • Burlingame, CA

1d • $33 - $42

About The Position

Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility. Schedule: Monday through Friday, 8 a.m. to 5 p.m. (subject to change) Note: This position is primarily located in Burlingame, with coverage in San Bruno on an as needed basis.

Requirements

• HS Diploma or equivalent education/experience
• 4 years of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.
• Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve complex that arise with little or no precedent.
• Ensure the privacy of each patient’s protected health information (PHI).
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Responsibilities

• Supports, organizes and coordinates the overall operation of Patient Services
• Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
• Ensures the timely delivery of services to patients and oversees the efficient operation of the department.
• Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees.
• Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations.
• Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees