Patient Services Inbound Representative

Heartland Dental • Effingham, IL

253d • $16 • Remote

About The Position

Are you interested in beginning a professional career from the comfort of your own home? Are you looking for a career with endless limits and opportunity for personal development? Are you self-motivated, friendly, and work well in a fast-paced environment? If so, Heartland Dental is looking for you! As a leading dental support organization, Heartland Dental is experiencing phenomenal growth and needs individuals like you to join our team. Come experience an exciting dental career providing non-clinical support to a network of offices nationwide. Pay range for the remote position is $16.00/hour. Remote employment requires a consistent home internet connection with average speeds of 15 mbps Download and 10 mbps Upload. Please visit speedtest.net to check the speeds of your current internet connection, wired connections plugged directly into your router will provide best results. Our system is compatible with cable, broadband, and fiber internet providers only. Satellite, wireless, mobile data, and line-of-sight providers are not compatible.

Requirements

• High School Diploma or equivalent required.
• Ability to multi-task.
• Proficient keyboarding and computer skills.
• Excellent communication and outstanding customer service.
• Strong listening skills.
• Critical thinking, sound judgment, and strong problem-solving skills essential.
• Strong attention to detail and accuracy required.
• Must be team-oriented, open minded, flexible, and willing to learn.
• Reliable, high-speed internet access to ensure seamless communication with patients and colleagues.

Nice To Haves

• Dental or medical background.
• Contact center work experience.
• Experience in sales or metric-driven performance environment.
• Dentrix or other dental software experience.
• Bilingual skills.

Responsibilities

• Provide inbound phone coverage for multiple dental offices with the goal of accurately scheduling patients within guidelines.
• Route clinical and billing inquiries to appropriate clinical or administrative pools.
• Assess the patient's need and respond with critical judgment to provide exceptional customer service.
• Quickly build rapport and maintain a positive demeanor with patients and supported dental office team members.
• Demonstrate strong verbal and written communication skills when interacting with patients.
• Exhibit sensitivity to patient health information and protect confidentiality.
• Maintain privacy at all times for patient and employee information.
• Adhere to service specialized workflows for multiple offices.
• Follow protocols built in the software, navigating quickly between multiple computer systems with dual monitors.
• Reach and maintain individual performance metrics while supporting department metrics, including handling and documenting 90 patient interactions a day.
• Promote a positive and productive environment, supporting teamwork and communication.

Benefits

• Competitive benefits including health insurance and retirement savings plans.
• Seven paid holidays and PTO (paid time off).
• Potential for personal and company performance bonuses.
• Referral bonus, voluntary overtime, and semi-annual pay increases.
• Team-focused, uplifting, and educational work culture.
• Access to an expansive network of mentors and networking opportunities.
• Top quality technology to assist in daily responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED