Patient Services Implementation Lead

UCB • Atlanta, GA

82d

About The Position

The Patient Services Implementation Lead provides strategic and operational leadership to the US Rare Patient Support Program (ONWARD) team. This role will be responsible for leading and coordinating tactics from inception to execution and bridges marketing, technology, program operations, training, etc.

Requirements

• Bachelor's Degree
• 10+ years in pharmaceutical/biotech experience

Nice To Haves

• MBA preferred
• PMP, PMI-ACP, CSM, or other project management certifications preferred
• Launch experience preferred
• Understanding project management methodologies, such as Agile or Waterfall
• Familiarity with budgeting, scheduling, resource allocation, and risk management
• Prior experience working with key internal stakeholders including marketing, legal, market access, privacy, and compliance
• Works well under pressure, is able to manage multiple priorities with excellent organizational and problem-solving skills
• Proactivity through planning, scheduling, and resourcing skills
• Excellent communication skills
• Prior experience working with Manufacturer-Sponsored Patient Support Programs preferred
• Strong teamwork and leadership skills - ability to influence across the internal matrix to drive change and gain stakeholder support
• Strong risks, issues, and opportunity management

Responsibilities

• Cultivates a highly collaborative environment by partnering with Patient Support Program teams and cross-functional stakeholders.
• Ensures alignment and transparency across all project phases through structured communication channels.
• Oversees the implementation of project tactics with a focus on long-term sustainability.
• Continuously evaluates performance and identifies opportunities for optimization by enhancing governance models, communication frameworks, and cross-functional forums.
• Develops and maintains comprehensive project plans, schedules, and budgets.
• Coordinates resource allocation and integrates dependencies across related initiatives to ensure timely delivery of milestones and strategic objectives.
• Leads change management efforts by inspiring teams toward shared goals.
• Facilitates alignment through clear vision-setting, stakeholder buy-in, and proactive conflict resolution.
• Anticipates potential risks and operational challenges.
• Implements mitigation strategies and contingency plans to safeguard project integrity and ensure continuity.
• Designs and deploys fit-for-purpose governance structures and project management methodologies.
• Promotes accountability, decision-making clarity, and performance tracking to drive project success.

What This Job Offers

• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees