Patient Services II

Tepeyac Community Health Center•Denver, CO

8d•$23

About The Position

JOB SUMMARY: The Patient Services 2 position is the second step within the Patient Services series. About us. Tepeyac Community Health Center is committed to providing integrated physical and behavioral health care to individuals across the Denver metro area. Tepeyac Community Health Center has distinguished itself as a dynamic organization dedicated to eliminating health disparities, particularly among Latino and immigrant communities. Tepeyac Community Health Center maintains an unwavering commitment to effective patient care, continual quality improvement, and the consistent treatment of each patient with the highest level of respect and compassion. Over the next 3-5 years, Tepeyac Community Health Center seeks to double patient visit capacity, in addition to the inclusion of pharmacy and dental services. At Tepeyac we like to say that culture is our cornerstone and compassion is king. We know that fully developing individual potential is dependent on having access to healthcare that nurtures our wellbeing, both physically and mentally. That’s a basic human right! We believe that only when every member of our community has a healthcare team equipped to listen to and respond to their entire person, can our families, neighborhoods and businesses thrive too. Everyday Tepeyac works towards making it easier for our entire community to receive the kind of inclusive and comprehensive care everyone should expect to have - meeting each of us right where we’re at, with love, humor, and humility.

Requirements

High school diploma or equivalent
Oneyear up to three yearsof customer service experience, withat leastone year in healthcare
Oral and written fluency in English and oral fluency in Spanishrequired.
Flexible and adaptable. Willing tojump inwhere needed.
Able to understand and keep up with updates to all program regulations,policiesand procedures.
Excellent oral and written communication skills.
Organized, able to multi-task and work in a busy clinic setting.
Ability to explain detailed concepts such as: Medicaid/CHP+ Enrollment Process, program benefits, policies, and procedures in a way that the general population can understand.
Sensitivity to low income and ethnic minority communities.
Higher level math skills, self-motivated and able to achieve results through good organizational skills, ability to work independently, self-directed and a functional team member, ability to prioritize.
Strong initiative and passion to advocate and provide healthcare to the underserved.
As required by Colorado’s CMS Vaccine Mandate, all Tepeyac Community Health Center employees must be fully vaccinated against COVID-19, subject to the requirements of the American with Disabilities Act (42 U.S.C. § 12101 et seq..), Title VII of the Civil Rights Act (42 U.S.C. § 2000e et seq.), the Colorado Anti-Discrimination Act (C.R.S. § 24-34-401 et seq.), and any other relevant federal or State law. As such all persons offered a position will be required to provide valid proof of vaccination prior to starting employment.

Responsibilities

Knowledge and understanding of patient payer terminology, eligibility, andinsurancesaccepted,to includeMedicare, Medicaid, Commercial, and clinic specific programs.
Skilled at receiving and processing collection of payment and proper cash handling procedure.
Quality scheduling to includeactive-schedulemanagement andmaintainingthe clinic schedule.
Excellent customer service, cultural sensitivity, and confidentiality.
Followappropriate telephoneprotocolfor patients and employees.
Initiate,updateandmaintainelectronic medical records.
Responsible for patient-related data collection forprocessand quality improvement.
Actively enrolls and engages patients with Patient Portal.
Responds to patients' questions by following andinforming ofour policies and procedures.
In coordination with the security guard or hospitality clerk, activelymonitorlobby areaforsecurity, safety concerns, and cleanliness.
Distribution of all clinic deliveries.
First line of de-escalation when handling volatile, emotional, and behavioral patient issues.
Report signs of abuse/neglect of patients or staff members to a clinic managerimmediately.
Completes patient registration in EMR and updates with any changes in patient status.
Updates patients of current wait time, when necessary.
Support the Clinical team with all administrative, planned care initiatives.
Maintainsvisitorcheck-in process.
Responsible for all “normal lab” phone calls to patients.
Assists patients in filling out registration forms.
Performs daily outreach from the careplanneralert report and other outreach efforts as directed.
Manages all outgoing correspondents viamail, email, and fax for the clinic.
Confirms appointments via phone call to patients.
Participation in organization, site workgroups, or committees as requested.
Basic understanding of financial enrollment and refers whenappropriate.
Receiving dropped off labs and basic knowledge of specimen handling and storage.
Reads data, corrects errors, and reports inefficiencies
Becrossed trained to support enrollment
Behavioral Health AWA position
Understands BH scheduling guidelines
Proficient in BH specialty forms
Dental Navigation
Understands dental visit types, scheduling, and copays
Understands basic dental insurance copays
Referral coordination
Understanding basic information of referral management for cross coverage
Basic knowledge of most common referrals
Health record management
Basic health records management for cross coverage
Understands high priority health record tasks such as urgent requests and fax inbox management
Attendsrequired internal meetings,trainings, and events.
Other duties as assigned.