Patient Services I

Tepeyac Community Health Center • Denver, CO

1d • $20 - $21

About The Position

The Patient Services I position is an entry-level position on the Patient Services Team.

Requirements

• High school diploma or equivalent
• One year of customer service experience
• Oral and written fluency in English and oral fluency in Spanish required.
• Flexible and adaptable. Willing to jump in where needed.
• Able to understand and keep up with updates to all program regulations, policies and procedures.
• Excellent oral and written communication skills.
• Organized, able to multi-task and work in a busy clinic setting.
• Ability to explain detailed concepts such as: Medicaid/CHP+ Enrollment Process, program benefits, policies, and procedures in a way that the general population can understand.
• Sensitivity to low income and ethnic minority communities.
• Higher level math skills, self-motivated and able to achieve results through good organizational skills, ability to work independently, self-directed and a functional team member, ability to prioritize.
• Strong initiative and passion to advocate and provide healthcare to the underserved.
• As required by Colorado’s CMS Vaccine Mandate, all Tepeyac Community Health Center employees must be fully vaccinated against COVID-19, subject to the requirements of the American with Disabilities Act (42 U.S.C. § 12101 et seq..), Title VII of the Civil Rights Act (42 U.S.C. § 2000e et seq.), the Colorado Anti-Discrimination Act (C.R.S. § 24-34-401 et seq.), and any other relevant federal or State law. As such all persons offered a position will be required to provide valid proof of vaccination prior to starting employment

Responsibilities

• Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.
• Skilled at receiving and processing collection of payment and proper cash handling procedure.
• Quality scheduling to include active-schedule management and maintaining the clinic schedule.
• Excellent customer service, cultural sensitivity, and confidentiality.
• Follow appropriate telephone protocol for patients and employees.
• Initiate, update and maintain electronic medical records.
• Responsible for patient-related data collection for process and quality improvement.
• Actively enrolls and engages patients with Patient Portal.
• Responds to patients' questions by following and informing of our policies and procedures.
• Escalate to management security, safety concerns, and monitor lobby area cleanliness.
• First line of de-escalation when handling volatile, emotional, and behavioral patient issues.
• Report signs of abuse/neglect of patients or staff members to a clinic manager immediately.
• Completes patient registration in EMR and updates with any changes in patient status.
• Updates patients of current wait time, when necessary.
• Support the Clinical team with all administrative, planned care initiatives.
• Maintains visitor check-in process.
• Responsible for all “normal lab” phone calls to patients.
• Assists patients in filling out registration forms.
• Performs daily outreach efforts as directed.
• Manages all outgoing correspondents via mail, email, and fax for the clinic.
• Confirms appointments via phone call to patients.
• Participation in organization, site workgroups, or committees as requested.
• Basic understanding of financial enrollment and refers when appropriate.
• Receiving dropped off labs and basic knowledge of specimen handling and storage.
• Reads data, corrects errors, and reports inefficiencies
• Attend required internal meetings, trainings, and events.
• Other duties as assigned.

Benefits

• medical, dental and vision insurance
• a flexible spending account
• a 401k
• disability insurance paid for by Tepeyac
• eight paid holidays
• four weeks of vacation
• 6 days of sick leave each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED