Patient Services Coordinator

About the position

MD Anderson provides cancer care at several convenient locations throughout the Greater Houston Area and collaborates with community hospitals and health systems nationwide through MD Anderson Cancer Network®. MD Anderson provides medical oncology, radiation oncology and surgical oncology services along with a range of supportive programs at all of its Greater Houston area locations. While MD Anderson - The Woodlands treats all types of cancers, the faculty has particular expertise in the diagnosis, treatment and management of the following cancers: Breast; Colorectal; Dermatology and skin; Endocrine; Genitourinary; Gynecologic; Head and neck; Neurologic; Thoracic. Ideal candidate will have experience in a patient care or healthcare administration scheduling appointments, expediting clinic flow and providing direct customer service to patients.

Responsibilities

• Interpret and coordinate physicians' orders to schedule diagnostic tests, procedures, treatments, Brachytherapy, and physician appointments.
• Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician and patient are kept to a minimum.
• Ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from physicians, nurses, and/or administrators.
• Clearly and accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing.
• Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments.
• Direct patients scheduled for diagnostic tests, treatment, or other services using a clear and understandable voice.
• Manage, monitor, and facilitate completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care.
• Responsible for monitoring and expediting clinic flow.
• Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner.
• Take accurate and complete messages.
• Responsible for the security and confidentiality of patient information at all times.
• Advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
• Update and revise all demographic, financial and insurance information as necessary to maintain an accurate patient account.
• Collect co-payments as appropriate.
• Ensure that the medical record is available for patient care.
• Order, follow-up, and obtain medical records as needed.
• Scan medical documents to HIMS as described in RCC scanned document policy.
• Prepare therapy charts for simulation and treatment visits.
• Retrieve test results as appropriate and prepare the necessary forms.
• Visually inspect names on film folders to ensure accurate matching and manually check contents of film jacket to ensure that the contents belong to the patient.
• May have to handle items weighing up to 30 pounds.
• Assist in maintaining a safe environment for patients, co-workers and visitors.
• Recognize unsafe conditions and report the situation to the appropriate person.
• Adhere to universal precautions and principles of asepsis.
• Demonstrate awareness of and concern for patient safety.
• Assist in maintaining the physical environment in accordance with JCAHO and institutional standards.
• Maintain a highly professional and positive attitude.
• Utilize time in an efficient manner by completing duties as prescribed by due dates or patient's needs.
• Demonstrate initiative and seek out additional tasks.
• Obtain vital signs on patients.
• Communicate the results to the nurse, mid-level practitioner, and/or physician.

Requirements

• High School Diploma or equivalent.
• Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.

Nice-to-haves

• Certification in allied health field.
• Experience in a patient care or healthcare administration setting scheduling appointments, expediting clinic flow and providing direct customer service to patients.