Patient Services Coordinator

Emory Healthcare • Lithonia, GA

385d • $33,488 - $42,702

About The Position

The Patient Services Coordinator at Emory Healthcare plays a crucial role in enhancing the patient experience by serving as the first point of contact for patients arriving for clinical appointments. This position focuses on providing excellent customer service, managing patient check-ins, and ensuring smooth communication between patients, families, and healthcare staff.

Requirements

• High school diploma or GED preferred.
• Twelve months of experience in healthcare or customer service, or currently enrolled in an accredited bachelor's degree program.
• Strong interpersonal and communication skills.
• Ability to work in a high-paced team environment.
• Critical thinking and problem-solving skills.
• Computer skills and comfort with navigating multiple applications.

Responsibilities

• Welcome and check in patients for their appointments.
• Provide excellent customer service to patients and families.
• Communicate with patients, families, and staff to troubleshoot and meet patient needs.
• Follow standard operating procedures for administrative functions such as appointment arrivals and updates.
• Register patients and verify insurance information.
• Schedule appointments and enter referrals.
• Collect copays and provide information about insurance coverage.

Benefits

• Comprehensive health benefits starting day 1.
• Student Loan Repayment Assistance & Reimbursement Programs.
• Family-focused benefits.
• Wellness incentives.
• Ongoing mentorship, development, and leadership programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED