Patient Services Coordinator

US Fertility • Chicago, IL

288d • $19 - $21

About The Position

Be a part of a team dedicated to helping people build families! Fertility Centers of Illinois is one of the nation's leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years. FCI is now part of US Fertility! US Fertility is the largest physician-led partnership of top-tier fertility practices in the United States. The work we do building families offers stimulation, challenge, and personal reward. At Fertility Centers of Illinois, we believe that every person, every couple, deserves compassionate care during the fertility treatment process. Every member of our team is dedicated to providing our patients every possible opportunity for successful family-building. Our goal is simple: to provide the highest quality of care that results in a healthy pregnancy for our patients. Together, we make families happen! We are looking for a Patient Services Coordinator to provide coverage at our River North office. The schedule for this full-time position is Monday-Friday, with mandatory occasional weekend rotations. Individual must be flexible. The pay range for this position is $19-$21/hr.

Requirements

• High School Diploma required, Associate degree preferred
• Minimum 2 years' experience in a hospital or medical setting preferred
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving issues
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal/written communication skills
• Ability to travel between clinic locations on an as needed basis
• Ability to access, input, and retrieve information from a computer, knowledge of select medical software programs including NextGen preferred
• Ability to work well in a very fast-paced environment while maintaining professionalism, composure and an individualized, compassionate approach to patient care
• Knowledge of basic office procedures and office machines (i.e. computer, fax, copier, etc.)
• Ability to actively listen, resolve conflict, and work as part of a multidisciplinary team
• Weekend coverage and travel to other clinic locations to cover are required as needed

Responsibilities

• Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed
• Serves as a liaison between clinical staff, physicians and management while acting as a communication center by answering telephones and directing all phone messages to the appropriate individuals in a timely manner
• Responsible for scheduling patient appointments and completing patient registration as needed
• Ensures daily schedules of appointments and encounter forms are printed and reviews insurance status, patient balances due, missing information, etc.
• Focuses on the patient's well-being and abides by HIPAA compliance
• Responsible for re-verifying patient demographics and insurance information if patient has not been seen in 6 months or more
• Demonstrates a thorough knowledge and understanding of collecting co-payments and/or other payments due in accordance with prevailing company policy
• Responsible for completing insurance verification sticker for new patients a minimum of three days prior to patient's appointment and informing the patient if there is minimal or no infertility coverage
• Ensures to request copy of insurance card and benefit booklet for new patient appointment; send patient registration forms to patient in advance of appointment
• Accurately enter complete patient demographic information into computer system with great attention to detail
• Maintains and pulls charts of the day's patients and arranges in sequence; prepares charts according to standard office procedure, including insurance status, referrals, lab results, operative reports, procedure reports, outside medical records
• Responsible for calling all new patients in advance to confirm appointments and calling all patient 'no shows'
• Maintain patient accounts by obtaining, recording, and updating personal, financial and insurance information
• Batch day's encounters and payments; prepare daily bank deposit for payments according to instructions of Patient Accounts Department
• Maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care; report any maintenance problems to office manager
• Oversees flow of waiting areas, monitoring patient wait time and communicates delays to patients
• Maintain adequate inventory of office supplies and forms, report supply needs to Office Manager
• Maintain patient information in prescribed format for marketing purposes

Benefits

• Medical (Blue Cross/Blue Shield), dental, life, 401K, STD, LTD, life insurance and vision coverage for full-time employees
• A very generous PTO policy and seven (7) paid holidays
• Pre-tax commuter benefits
• Tuition reimbursement ($4,500.00) for full time employees after one year
• Flexible Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED