Patient Services Coordinator (Cupertino, CA)
About The Position
At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs. The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources. The PSC may also be asked to support a neighboring clinic 1 day a week. Our Culture An experienced team built around a culture of professional growth and knowledge-sharing. We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices. We serve with passion, purpose and excellence. Total Team Approach – Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients.
Requirements
- High school diploma preferred or equivalent work history.
- 1-2 years' experience in a customer service, medical reception, or retail position preferred.
- Proficient computer skills and knowledge of Microsoft Office Programs.
- Ability to manage all confidential information with complete discretion.
Nice To Haves
- Industry familiarity encouraged.
Responsibilities
- Ensure a Positive Patient Experience
- Provide Administrative Assistance
- Complete Varied Tasks
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term disability insurance
- short-term disability insurance
- 80 days/hours of paid time off
- 8 days/hours of paid sick and safe time
- 6 paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
