Patient Services Coordinator

Emory • Atlanta, GA

1d • Onsite

About The Position

This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments. Job responsibilities will include providing excellent customer service to the patient while welcoming and checking them in for their appointments; communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider; following approved standard operating procedures to complete technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays. This position will work regularly with patients, families, providers, clinical and non-clinical staff, and is a critical component to ensuring patients have a smooth and positive experience with Emory. This position is ideal for a candidate who demonstrates compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment. This role requires computer skills and comfort with navigating multiple applications simultaneously.

Requirements

• High school diploma/GED and twelve (12) months of experience in Healthcare or customer service industry OR currently enrolled in an accredited bachelor's degree program.
• computer skills and comfort with navigating multiple applications simultaneously

Responsibilities

• providing excellent customer service to the patient while welcoming and checking them in for their appointments
• communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider
• following approved standard operating procedures to complete technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays

Benefits

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees