Supports agency leadership and patient care staff with administrative and scheduling functions.
Greets visitors and answers incoming calls from patients, staff, physician offices, referral sources, etc. in a courteous, professional, and timely manner
Transfers callers to the appropriate person or department; and takes messages when needed and relays messages to the appropriate person in a timely manner
Prepares envelopes and packages for mail; and distributes incoming mail to the appropriate person or department in a timely manner
Maintains adequate supply of admission packs and other printed materials for the agency, medical supplies, and office supplies; and ensures office equipment (i.e., copier/printer) remains in good working order
High school graduate or GED
Minimum of two (2) years of administrative experience in a healthcare environment, preferably in home health and/or hospice, preferred
Sound knowledge of the framework, organization, and function of home care including eligibility requirements
Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
Ability to work independently and in a team environment
Excellent, oral, written, and interpersonal communication skills